If you are using the password system in VisionVPM, to allow users to reverse a client's invoice, the Reverse Client Transactions check box must be selected in the User Access window.
Go to: Main menu > Maintenance module > Maintenance menu > Users Access > select user.
To reverse a client invoice
Go to: Clients menu > Client Details > select client > Activity.
From the Client Activity window, select the invoice that you wish to credit, and then click Reverse.
The following window will be displayed:
VisionVPM will default the Date of Reversal to the current date.
The User and Reason fields are compulsory fields and must be completed.
Entering a User code for invoice reversal is compulsory regardless of whether or not the Make the user field compulsory check box has been selected in Main menu > Maintenance module > Maintenance menu > System Defaults > System tab.
Optional:
To print the credit note, select the Print the reversed transaction check box.
Click Save.
Results
The credit note is displayed on the Client Activity window.
The client's Balance Due will decrease by the amount of the credit note.
VisionVPM will automatically allocate the credit to the original invoice.
Negative/Reversed Entry Audit report
The credit note will also appear on the Negative/Reversed Entry Audit report.
Go to: More Reports menu > Reversed Entries.
Select report destination.
Enter dates for the report.
Select the Only show invoices check box.
Click Ok.
A report, similar to the one below, will be displayed.
