Working with Reminders

Reminders on stock items can be used to notify clients that they are due for another procedure, or purchase, for example, when worming prevention is due. They can also be used to set up reminders to the clinic staff to contact a client for follow-up. It is critical that you build as much automation into your reminder system as possible, and then use your fees to drive the process.

Some fees that should be generating reminders for the business include:

Standard Reminders

• Vaccinations - Puppy, Kitten, Adult
• Parasite Control
• Dental Checks
• Nutrition
• 6 Monthly Wellness Checkups.b
• Recommendations - Dental, T4 Test

Daily Reminders

• Post Consultation
• Post Laboratory
• Post Surgery
• Post Euthanasia.

Diary Note Reminders

Create a "To do" List for Vets and Staff

Depending on the resources available and the level of customer service you wish to deliver, VisionVPM allows you to build a comprehensive communications package that can improve compliance and build client loyalty.